Right of Withdrawal and Returns

This is a summary translation. The legally binding version is the Turkish-language text published on this site.

Consumer buyers may withdraw from the contract within 14 days of delivery, without giving a reason, by notifying the Seller (Orta Karadeniz Kauçuk San. ve Tic. Ltd. Şti.) at info@okks.com.tr or in writing. The product must be unused, not installed and complete in its original packaging and accessories, and must be sent back with its invoice within 10 days of the notice. Products custom-made or personalised to the Buyer's specifications are excluded; merchant buyers have no right of withdrawal but keep their rights for defective goods.

Returns go to: Hasanağa Organize Sanayi Bölgesi Mah. 14. Cadde No: 11, 16280 Nilüfer/Bursa, Türkiye. Return shipping for withdrawals is paid by the Buyer; for defective products it is paid by the Seller. The product price and any shipping fee charged are refunded to the same card within 14 days of the product reaching the Seller; the time it takes to appear on the card depends on the Buyer's bank.

For defective products, consumer buyers may choose to withdraw, get a price reduction, free repair or replacement under Law No. 6502; merchant buyers must notify defects within 2 days of delivery (visible defects) or 8 days (hidden defects). Contact: +90 224 262 46 30 · info@okks.com.tr